Frequently Asked Questions
Q1:
IS THIS SITE SECURE FOR TAKING CREDIT CARD INFORMATION?
A: YES – Sextoys.co.uk links to Securetrading's
secure server at the credit card information
request stage of our checkout. Securetrading
are the preferred online payment processor for
our bankers LloydsTSB. See our Security page.
TOP
Q2: IS YOUR SERVICE TOTALLY DISCREET
AND CONFIDENTIAL?
A: YES – ABSOLUTELY. Sextoys.co.uk will
always treat your order and enquiry with total
discretion. Our reputation has been built on
the confidence that our customers have every
time they order from us. TOP
Q3: DO YOU TRADE NAMES AND ADDRESSES
WITH OTHER COMPANIES?
A: NO DEFINITELY NOT. We never have and
we never will. TOP
Q4: HOW QUICKLY CAN I EXPECT TO RECEIVE
MY ORDER?
A: EVERYTHING ON THIS SITE IS HELD IN STOCK
Stock quantities are displayed on each product page for your convenience. We do not operate a backorder system.
100% Discretion Assured!
ALL ORDERS are shipped in plain discreet packaging!
Same Day Despatch
All orders received Monday to Friday between the hours of 8am to 4pm will be shipped that day guaranteed. If your order is placed outside of working hours it will be shipped the next working day.
UK Based Orders
Bronze - Royal Mail Recorded - Delivery usually within 1 to 3 days. However 5 working days should be allowed before contacting us if your order has not arrived.
Silver - Parcel Force 2 Day Service - Guaranteed to arrive within 2 working days, 85% delivered next day.
Gold - Royal Mail Special Delivery Next Day Service - Guaranteed to arrive Next Day Monday to Saturday.
European Orders
European orders usually arrive within 5 to 7 working days.
Next Day Delivery
NEXT DAY DELIVERY ORDERS ARE GUARANTEED TO ARRIVE THE NEXT DAY IF WE RECEIVE YOUR ORDER BEFORE 4pm MONDAY TO FRIDAY (UK only - excluding bank holidays).
All orders shipped by sextoys.co.uk can be tracked online. At any point after despatch we can supply you with your unique Royal Mail or Parcel Force tracking code on request. TOP
Q5: IF AN ITEM IS UNSUITABLE CAN I
EXCHANGE IT?
A: All of our goods come with a 14 day
satisfaction guarantee. If for any reason you
are not happy with your purchase simply return
it to us within 14 days of receiving your order
and we will exchange it for an alternative product
or refund your money (P&P costs are non
refundable).
Our returns conditions are:
1.The goods MUST BE unused (we adhere to strict
health and hygiene conditions).
2.The goods must be in their original condition
& packaging.
3.The goods must be received back at our office
within 14 days from the day you receive your
order.
4.Lingerie and items of clothing are non refundable
and non exchangeable.
If we suspect that the goods have been used
or any of the above conditions are not met then
we reserve the right to return the goods to
you. Items supplied in sealed packaging that
have been opened are non refundable and non
exchangeable.TOP
Q6: WHAT SHOULD I DO IF AN ITEM I
RECEIVE IS FAULTY?
A: Simply return it to us stating what
is wrong. We will happily exchange it for you.
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Q7: WILL YOU SEND ME LOTS OF FOLLOW-UP
MATERIAL?
A: NO. We do not send any follow-up material
via the post, we respect your privacy. Any special
offers will be detailed on our site on a regular
basis or announced via our monthly newsletter
if you have subscribed. TOP
Q8: IF I PAY BY CREDIT CARD WHAT DETAILS
WILL BE ON MY STATEMENT?
A: Bank or card statements do not give
any indication of the nature of your purchase
from us. We process credit cards through LloydsTSB
CardNet in the name of our parent company Net
1on1 Ltd, this is what will appear on your statement.
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Q9: HOW OFTEN DO YOU LAUNCH NEW PRODUCTS?
A: We are constantly on the look out
for new and exciting products that we can offer
our customers. When they have been tested and
we are thoroughly satisfied with the quality
and value for money, we will put them onto our
site. TOP
Q10: CAN I TRACK THE PROGRESS/STATUS
OF MY ORDER?
A: YES - Your order confirmation email
will contain a hyperlink to your online order
tracking screen where you can view the progress/status
of your order. Members can also view previous
orders when logged in. TOP
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